Shipping policy

SHIPPING

Where we ship

Aleemah’s ships to:

  • Australia (domestic)

  • New Zealand (international)

We do not currently ship to other international destinations.

AUSTRALIAN SHIPPING

Shipping rates

Shipping rates are calculated at checkout and displayed in your cart and at checkout before you pay. Available options may include Standard and Express services.

Estimated delivery timeframes (after dispatch)

Delivery times vary by location and carrier. The below estimates are a guide only:

  • Sydney Metro: 1–2 business days

  • Melbourne Metro, Brisbane Metro & South East QLD: 2–4 business days

  • Adelaide Metro, Regional NSW, Regional VIC, Central & Far North QLD, TAS: 3–6 business days

  • Regional SA: 5–10 business days

  • Perth Metro, Darwin Metro, Regional NT & Regional WA: 8–14 business days

If you select Express, please note courier/Australia Post delivery timeframes are estimates and not guaranteed.

Tracking

Where tracking is available, we’ll email your tracking details once your order has been dispatched.

Missed deliveries / returned parcels

If a parcel is returned to Aleemah’s due to an issue outside our control (for example: incorrect address, failure to collect from a collection point, or multiple unsuccessful delivery attempts), we may require additional postage payment before we can resend the order.

New Zealand shipping

Shipping rates

New Zealand shipping rates are calculated at checkout based on the weight and dimensions of your order and displayed before you pay.

Customs, duties and taxes

Any customs duties, taxes, fees, delays, or import restrictions imposed by New Zealand authorities are the responsibility of the customer. Aleemah’s is not liable for delays or charges arising from customs processing.

To comply with Australian export requirements, we must declare the full value of goods and mark parcels as “merchandise” (we cannot mark orders as “gifts”, even if they are being sent to a gift recipient).

Sending a gift

If your order is a gift, please leave a note at checkout and we’ll ensure the invoice is not placed inside the parcel (it may still be attached externally if required for customs processing).

Dispatch and processing

Orders are dispatched from Newcastle, NSW. Processing times can vary during peak periods.

Returns, replacements, and issues in transit (broken/damaged/lost)

Returns (change of mind)

To be eligible for a return, items must be:

  • Unused

  • In the same condition you received them

  • Requested within 14 days of purchase

To request a return, email support@aleemahs.com. We may ask for photos to help assess the request.

Returns can’t be accepted if:

  • The item has been used, is not in original condition, or is damaged due to customer handling; or

  • The request is made after 14 days from purchase.

Damaged items

If your order arrives damaged, contact support@aleemahs.com with photos and we’ll work with you to resolve it (replacement or refund depending on the situation and stock availability).

Lost parcels

If an order is confirmed lost in transit by the carrier, we will offer either a replacement or a full refund.