FREQUENTLY ASKED QUESTIONS
Yes, our warehouse is in Newcastle, NSW.
No, Aleemahs is online only, however if you are in the Newcastle, NSW area you can organise to pick up your order.
Aleemahs no longer provides wholesale accounts.
We try to limit the amount of packaging we use and pack multiple gross crystals into a single bag. The total weight of the single bag will be equal to the number of gross ordered, multiplied by the weight per gross. For example, 1 gross (approx 144 individual crystals) of Crystal Flatback weighs 7grams. If you ordered 3 gross, you will have a total of 21 grams in the bag.
Just place another order and select Local Pickup as your delivery option. Send us an email or message via the website and we’ll combine both orders into a single delivery. If you’ve paid for shipping multiple times, we’ll refund the extra costs so you only pay for one.
Please either email questions to firstname.lastname@example.org, send a question via our Contact Us page, or via the Chat With Us widget at the bottom left of the website page.
We try to have orders that we receive before noon shipped same day, or if not, the following business day.
Returns, Refunds & Exchanges
We accept returns for credit or refund as long as the goods are returned safely to us in same condition within 14 days.