Frequently Asked Questions

WHEN WILL MY ORDER BE SHIPPED?

We try to have orders that we receive before noon shipped same day, or if not, the following business day. 

HOW LONG WILL MY ORDER TAKE? 

We use Australia Post for all our shipping.  Australia Post Australian Domestic delivery times can be found here.  International delivery times can be found here.

ARE YOU IN AUSTRALIA?

Yes, our warehouse is in Newcastle, NSW.

DO YOU HAVE A STORE I CAN VISIT?

No, Aleemahs is online only, however if you are in the Newcastle, NSW area you can organise to pick up your order.

WHAT IF THE PRODUCTS I ORDER ARE WRONG SIZE COLOUR ETC?

We accept returns for credit or refund as long as the goods are returned safely to us in same condition within 14 days.

MY ORDER HAS NOT ARRIVED?

First, track where your package is here, using the tracking number you received when your order was shipped.

If your package hasn’t arrived within 10 days, follow the Australia Post Finding a Missing Item process here

DO YOU HAVE WHOLESALE?

Aleemahs no longer provides wholesale accounts.  

WHY DID I RECEIVE ONE BAG OF CRYSTALS?

We try to limit the amount of packaging we use and pack multiple gross crystals into a single bag.  The total weight of the single bag will be equal to the number of gross ordered, multiplied by the weight per gross.  For example, 1 gross (approx 144 individual crystals) of Crystal Flatback weighs 7grams.  If you ordered 3 gross, you will have a total of 21 grams in the bag.

I NEED TO ADD TO AN ORDER I’VE ALREADY COMPLETED?

Just place another order and select Local Pickup as your delivery option.  Send us an email or message via the website and we’ll combine both orders into a single delivery.  If you’ve paid for shipping multiple times, we’ll refund the extra costs so you only pay for one.

I HAVE MORE QUESTIONS; HOW DO I GET IN TOUCH?

Please either email questions to support@aleemahs.com,  send a question via our Contact Us page, or via the Chat With Us widget at the bottom left of the website page.

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