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Returns & Refund Policy

Returns 
To be eligible for a return, your item must be unused and in the same condition that you received it and must be within 14 days of purchase.

Send us an email at support@aleemahs.com to organise the return.  We may ask you to send us a photo of the damaged or broken item.

Unable to refund or exchange if:

  • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error. 
  • After 14 days of purchase.

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@aleemahs.com.

Shipping 
To return your product, you should mail your product to 8 Jacky Close, Belmont, NSW, 2280, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping/Returns

We ship worldwide. Receive free shipping in the U.S and Canada on orders over $1000. 

If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

Product Information

All jewelry and accessories are made in-house by our team. 

The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

All repairs will be complete within 2 months of when we receive them.

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